Is Caller ID Name Blocking possible on the DPS3?

YES.
Block Button - Names Entry
This feature only works with the Block button on calls you have already received in Call History and not in Programming. Block up to 99 individual names, (except OPX names) with or without numbers, that use the same name with different numbers. Using the Call History button to highlight the Name you want blocked, and within 5 seconds, Tap the Red Name Block button Once quickly on the selected Name you want to block. The display will show "Save Name Block?" To store that name, Tap the Red Name Block button again and then the display will show "Name Block Saved". From then on, any number with the Name you stored will be blocked.

Example name with different numbers: Phoenix 602 555 1212, Phoenix 480 555 1212, Phoenix 623 555 1212. Each of these calls are blocked in this example. This one entry of Phoenix [name blocked] has a virtual unlimited number of calls it can block.

Block Names Removal

On the ProSeries 3, there is new way to see your blocked Name entries. Simply press and hold the Red Name button to enter into the list. The Names you have stored will display. Use the Call History button to review the list Up and Down. If there's no names, then it will display Name List Nil for no entries. Once you see the list, you can remove any entry with the Delete Entry button.

Alternatively, using Code 44 in Programming to view Blocked Names list to find the name you want to unblock. Names can only be removed with this function in programming. Use arrow button to view up or down to find the Name entry you want to remove. To remove or unblock a Name entry press the Delete Entry button Once, the Display will ask "Confirm Delete?" Press the Delete Entry button again to confirm. The Name will then be removed from that list.

Will the DPS3 work with VoIP services like: Vonage, Ooma or Magic Jack as my phone service provider?

Yes! Vonage, Ooma Telo and Magic Jack are internet VoIP based phone services that use an Ethernet to Analog Telephone Adapter (ATA) which provides you with a Phone port. Your phone is connected there now but you will simply disconnect your phone and connect the DPS3's LINE to that same phone port then connect your phone to the DPS3's TEL port. Blocked callers will not ring your phone but all other calls will pass through.

Does the DPS3 work with any phone service?

Call Blocker Compatibility - Digitone's ProSeries 3 Blocker works with all makes of analog telephony equipment and on all U.S. Domestic and Foreign standard 2-wire telephone LINEs with FSK/DTMF (ETSI) Caller ID, DSL, FIOS, VoIP, Cable Modems like ATT, Cox, Spectrum, CenturyLink or Digital Services from VoIP Telcos like Verizon, Ooma, Vonage, Magic Jack, or Vonage. The DPS3 is designed specifically for the public telephone network - FCC provisioned landLINEs.

Can I use my cordless or extension phones to remotely block a caller?

YES. You can remotely block or invite a caller using your cordless phones or any phone connected to the LINE to either block or invite a caller. Using your phone and dialing * 2 # will block the LAST incoming caller who called in. Alternatively, you can dial * 1 # to invite the caller for when using Select Mode or * 3 # to make that caller a VIP who can ring through at any time.

Does the DPS3 keep the phone from ringing at all, when it receives unwanted calls?

Yes the DPS3 has First Ring Suppression built-in which prevents phones connected to the TEL port from ringing on the first ring. All other phones connected directly to the phone company will ring once. Your options to avoid the first ring is to connect your phones to the DPS3 and turn off the phones connected directly to the phone company. You can also use a cordless phone system to distribute the ringing around the house instead. This will avoid the first ring completely. Caller ID is also repeated to all phones connected to the DPS3.

Can I program the DPS3 to block specific numbers, area codes and spoofed exchange numbers?

NOTES: An area code is the first three numbers of a ten digit telephone number. A local exchange, also known as a central office code, is the second three numbers of a ten digit telephone number.

Yes. Go into Programming and use Code 40 to enter the area code(s) you want to block or Code 40 to block specific numbers; Ex. 40 602 555 1212 *.

Spoofed numbers like 2, or ---6-- are all hungup on in Standard Mode by default and you don't have to do any programming. However, if the number is 10 digits with just numbers, but the number is not actually a working number like; 555 555 5555, then you can just block that number or the whole area code of 555 in Programming with; 40 555 * for example.

Spoofed Exchanges 000 and 111 are blocked by default others like [555] in the number: 602-555-1234, which is the second set of 3 digit numbers after the area code of 602 in this example, can be blocked using Code 20 then 555 *. Other number sets can be blocked as well besides 555, like 000, 111, 222, 333, etc.

The DPS3 display shows "Check LINE Link"; What does this mean?

Check LINE Link means the DPS3 is not connected to a valid phone service source. When you installed the DPS3, you should have used the supplied LINE cord, because it is new and it only connects the red and green pair of the first LINE to the DPS3. If you are using another wire cable with more than two conductors, it's possible that the wiring is not connected properly to the source. There is a possibility that the yellow and black pair, which normally is the second LINE, is somehow reversed on the DPS3 side and is not making a connection. There is also a possibility that the wall plate is not wired correctly if you have an older home. When the DPS3 is finally connected to a phone source, "Check LINE Link" will disappear and the DPS3 will go to idle mode.

Does the DPS3 repeat Caller ID information to the telephones connected to the TEL port?

Yes, the Caller ID is captured and repeated to all phones downlinked to the TEL port. If you have a corded phone or cordless phone system base connected there, then all corded phones and cordless handsets to that base will receive the repeated Caller ID. When a call comes in, the phone company's Caller ID information will display on the DPS3 and ring all extension phones with caller ID connected to the telephone LINE, but the DPS3 will only suppress the first ring to the TEL port to prevent it from ringing and receiving Caller ID. If the caller is an Invited caller, then the Caller ID information will display on the first ring to the phones connected to the TEL port thereafter. This stops unwanted Caller ID information from Blocked callers from being received by the phones connected to the TEL port, like Out of Area, Unavailable, Anonymous or a Blocked caller's number.

How do you set the time and date for VoIP caller ID?

1) The date and time are determined by your local phone service automatically, but you can manually set it for use with VoIP phone services like Magic Jack*. This function corrects the foreign clock time zone (or possibly none) to your local time zone. Press and hold the Program Button for 3 seconds until you see Program Mode, then Pick Up Phone, when the prompt for Enter Code displays, enter 95 followed by the year in two digits, the month in two digits, the day in two digits and the (Military) time in 4 digits. Example, 95 16 02 20 1425 * or 95 + Year 16 + Month 02 + Day 20 + Mil Time 1425 (2:25PM) + * key to store. The display will show the new Time and Date changed immediately after you hang up and for each call thereafter. To return to factory setting of Automatic Date & Time, enter 95 # *.

2) Do not manually set the Time and Date if you already have full Caller ID Name and Number service. The date and time are determined by your phone service but if some phone services (like VoIP) do not send the date and time with the name and number, you can manually set it as above.

3) Note that VoIP services may use only one Time Zone (like Magic Jack*) to indicate the time of the incoming call. So, if you are using the DPS3 in the Pacific Time Zone (PST) at 3:00 PM and a call comes in through a VoIP service that only uses Eastern Time (EST), the time may be indicated as 5:00 PM or 6:00 PM depending on daylight savings. This will look incorrect for your time of day and also adversely affect any settings you have set for After Hours Mode.

How do I enter into Programming?

The DPS3 must be connected properly to an analog telephone LINE source in the LINE port, with an analog telephone connected to the TEL port. There must be power connected to the DPS3 by the Digitone power adapter supplied with the DPS3.

Programming : With your phone connection setup done,
1) (Preferred) Take the Phone in the TEL port offhook and dial ## or *** to go directly into programming and wait for the BEEP, the display will now show "Enter Code" or,
2) press and hold the Program Button for 3 seconds until you see "Program Mode", then "Pick Up Phone". This prompt tells you to pick up the handset to your corded or cordless phone. Note that if you are using a cordless phone system you will also have to press the Talk button. When you pick up the phone handset connected to the TEL phone port on the back of the Call Blocker, the display will now show "Enter Code". You must remain on the LINE with your phone offhook when programming, so don't hang-up the phone. Enter any program code listed in the manual by simply dialing that program code with the phone's keypad to set caller lists or features.

If I clear display, I want to know if the numbers end up on the blocked list?

Clearing the display does not add the numbers to the blocked list. Only Programming can delete stored blocked numbers or you can invite a number that was blocked if it is still in the Call History list using the Invite button.

Can I allow my neighbor to ring through who blocks his caller ID using "Private" when he dials *67?

Yes by using Code 74 in Programming. Or.. you can also tell your neighbor to dial *82 before also dialing your number and his Caller ID Name and Number will display on the screen allowing the call to come through.

My family members call me from overseas and their number displays as "Out of Area"; can I let them ring through?

Yes by using Code 76 in Programming. Note however, that this will allow all other Out of Area callers to ring through as well.

Can I use the wildcard string to block all of the 800 series area codes, ex. 40 8## ### ####?

Yes. Enter Programming and when the "Enter Code" displays: dial 40 8## ### ####*. This will block all calls beginning with 8, including valid area codes like 801 for Utah, 804 for Richmond, 805 for Ventura, etc.

I have Ooma Business VoIP service that has Cisco IP telephones; Can I use the ProSeries 3 to block calls?

Yes. The ProSeries 3 can block calls Only if you also have an Ooma Telo unit connected in parallel to your router/switch ethernet ports where the Cisco IP phone is also connected. The Cisco IP phone will get its DHCP address from the router and so will the Telo. The Telo in turn will provide analog telephony through its Phone port to the ProSeries 3 which can read the same Caller ID data that the Cisco phone is receiving. The Telo is required in order to do this processing and may even come with the Ooma Business service. Be sure to ask for the Telo when ordering the Ooma Business service. See Ooma Telo.

How can I use Select Mode to control my calls?

Select Mode is used to separate calls from Invited, Blocked and Voice Mail/Answer Machine. In Select Mode, calls that are scammers will not ring your phone and instead will be processed by your answer machine or voice mail. Callers you want to hear from just need to be invited using the Green Invite button on each call already in Call History or preload them into programming. Each invited caller you add will ring through like normal.
You can also Block caller's Names or Numbers not already blocked by the automatic system with the Red Block button. To use Select Mode enter programming:
1) (Preferred) Take the Phone in the TEL port offhook and dial ## or *** to go directly into programming or,
2) press and hold the Program Button for 3 seconds until you see "Program Mode", then "Pick Up Phone". This prompt tells you to pick up the handset to your corded or cordless phone. Note that if you are using a cordless phone system you will also have to press the Talk button.
The display will now show "Enter Code". Simply dial 33 and Select Mode will now be in operation.

How do I let calls through that are Out of Area?

Calls that come in as Out of Area are blocked by default as many scammers use their cell phones to avoid detection. Out of Area was always a response by the phone company for unidentified calls whose Caller ID Name was not presented by the initiating station. Today, many cell phone companies do not take the time to register owners names, including family members, to their cell phones and instead, just use Out of Area as the Name.
However, you can allow the Number displayed with Out of Area to ring through by simply making that Number an Invited caller or a VIP. Use the Green Invite button on the call displayed and press it twice to add it to the VIP list or press and Hold for the regular Invited list.
If you want to allow all Out of Area callers to ring through, then enter Programming and use override Code 76.

Will the DPS3 block calls from telemarketers calling from area codes 855, 866, 877, 888, political and Unknown callers?

YES! The DPS3 is specifically designed to block all harassing callers from Out of Area, Private, Anonymous and more. Go into Programming and use Code 40 to enter the area code(s) you want to block.

What countries will the DPS3 work in?

The DPS3 is designed for both FSK and DTMF (ETSI) Caller ID signaling. The default method is FSK but you can set DTMF as default with Code 17#* in programming.

Digitone's Call Blockers are currently installed in these countries: Australia, Argentina, Brazil, Belgium, Canada (all provinces), Costa Rica, France, Germany, Greece, Guatemala, Italy, Kuwait, Mexico, Netherlands, Puerto Rico, Poland, Portugal, Spain, Switzerland, South Africa, Singapore, Thailand, UAE, USA and others.

Does the DPS3 work in Canada with Rogers, Shaw, or Telus phone services?

Yes the DPS3 works in Canada. We have installations in every province from British Columbia to Prince Edwards Island.

What does "OPX" mean when it shows on the display?

OPX is a Digitone acronym which stands for Out of Area, Private and Unknown (X). This acronym displays when the DPS3 receives spoofed, Private, Out of Area or Anonymous callers. The default is to hang-up on that call.

What do the little icons on the display mean?

The "N" on the upper left of the display is for New calls and the LED flashes until this is reduced to 0.
The telephone icon shows the LINE is either offhook or on-hook, no LINE in use.
There is an envelope above the VIP icon that indicates a message waiting if you have this service.
To the right is the time and date, then "T" for Total calls stored in the display Call History.
The VIP icon indicates a caller in the VIP List has called in.
Day of week is shown on the top LINE.
The 24 symbol indicates After Hours Mode is active.

I use voice mail answering services from the phone company; Will this continue to work?

Yes, as the DPS3 does not interfere with incoming call ringing for Invited callers or OPX callers when Code 72 is enabled. The DPS3 also doesn't interfere with invited calls during the After Hours Mode. Notifications of voicemail messages is indicated with Stutter Dial Tones (SDT) from your phone company when the DPS3 is in default Code 70 mode. Message Waiting service will also work to your connected phones.

When a call is blocked (filtered out); Does it show up on the caller list?

The blocked caller will display on the DPS3 but not on the downlinked phones connected to the TEL port of the DPS3.

Can I connect the DPS3 to the demarc (incoming LINE terminal) and then to my phone system?

Yes, but be sure the DPS3 is in a secure location away from the weather as it is not weather proof. The demarc location can be in a basement or phone closet.

What is the size of the DPS3?

The physical dimensions of the DPS3 is about 3" wide by 5" long by 1.5" tall. The DPS3 comes with a power adapter, LINE cord and manual.

I want to do a mail order instead of using the internet to buy the DPS3; What is your address?

If you want to mail-in an order, go to Digitone's OrderPage and add to cart the quantity and product selections you want. Fill out the shipping form then go to the next page that does a summary. Continue all the way to the Payment page and then print this out showing all the details. Send this form in with a postal (or bank) money order for the full amount which includes shipping and mail it to:

Digitone Communications
1919 HWY 35 N #416
Rockport, TX 78382

What are your business hours?

We are taking phone calls M-F 9:00 AM - 4:00 PM, Central Time. Digitone observes Daylight Savings Time and USPS National Holidays. Our phone number is 877-610-5693.

National Holidays observed by USPS:
January 1 New Year's Day
January Martin Luther King, Jr.
February Presidents Day
May Memorial Day
July 4th Independence Day
September Labor Day
October Columbus Day
November Veterans Day
November Thanksgiving Day
December 25 Christmas Day

Will the DPS3 work with previous Digitone Call Blockers and with my fax machine?

YES. Your fax machine can be connected anywhere on the LINE like in another room or on a duplex jack with the DPS3 and/or your answer machine. If you have a fax machine with CNG tone detection, and it normally captures a calling fax from the LINE, then the DPS3 will not interfere with this operation.
Use a standard duplex jack to connect both units to the LINE and then connect phones to just the new ProSeries 3 Call Blocker. The Fax machine will then continue to monitor the LINE as before without having to change anything. Alternatively, you can connect either unit to its own wall plate in different rooms and still get the same results.

Can I block all callers and just invite certain people to ring in?

Yes and you will use Code 97 # * in Programming to block all calls. Then use the Invite command 50 then the invited caller's number; ex. 602 555 1212, then the * key to store that number. You can also store whole area codes. Code 60 is also available for inviting VIP callers using Code 60.

Will the DPS3 work in conjunction with Verizon Wireless T2000 Service or AT&T Wireless Home Phone?

YES. Verizon provides a means to have your home phone LINE work with cell phone (wireless) service via Verizon's or AT&T's CDMA cellular network. The receiver unit, can operate as a standard LINE emulator that works like regular telephone service, where you send and receive calls. The receiver provides regular analog phone service to your phones and the DPS3 like normal.

How does the DPS3 interact with Call Waiting or Call Waiting Caller ID service?

The DPS3 doesn't interfere with Call Waiting and Call Waiting Caller ID service when you are on the phone. However, your phone will display Call Waiting Caller ID if you have that service or you will hear a beep tone to alert you to a call waiting. Blocked callers you have on your blocked list will not be blocked by the DPS3 during call waiting. The DPS3 cannot both let you talk on your current phone call and then also block the incoming caller.

Our AC power is subject to many outages in our neighborhood; What can we use to support the DPS3?

It is highly recommended the DPS3 be connected to a Uninterruptible Power Supply (UPS) for extreme cases where the LINE needs to be conditioned properly due to motor hash noise or poor service. If your home or office receives regular low voltage blackouts, power surges or power outages consider purchasing this UPS backup power supply or surge protection for both the phone LINE and AC LINE conditioning that can support up to 1800 watts for about 15 minutes. This device can be purchased separately at Amazon or at most electronics and office supply stores. If you already have one, connect the power adapter there to support it during power issues.

Do I need a surge protector for my LINE and power?

Yes, and we recommend the Belkin Model F9H620-CW surge protector. You can save a ton of aggravation when your home or office is struck by an electrical storm and damages many of your connected electronics, in particular, the DPS3. Both the telephone LINE and the power LINE are surge protected with this Belkin model. The cost alone is less than the shipping, time and repair it will take to get your DPS3 back onLINE and in service.

Will emergency notification telephone devices like "Life Alert" still function properly connected on the LINE with the DPS3?

Yes, when connected anywhere on the LINE in any room other than where the DPS3 is connected or in parallel with a duplex jack at the same location.

Can I program the DPS3 at one place and move it to another, then install it without doing any other programming?

Yes. The DPS3 has non-volatile memory which allows it to store all your caller lists and user settings without losing any of the data when the unit is unpowered.

A telemarketer is calling me using my own phone number; Can I block my own phone number displayed?

Yes, because you cannot actually call your own phone number. If you dial your own phone number you will just get a busy signal because you are on the LINE.

I have Call Announce that announces the phone number; Will the DPS3 announce a Blocked caller?

NO. The DPS3 does not have the capability to announce callers. However, if you have a Call Announce device connected to the TEL port of the DPS3 it will announce that caller.

What is the warranty period and return policy?

For warranty, parts and service, 1 year, with repair options thereafter. For returns, there is a 30 day guaranteed trial period starting when you receive the product as indicated by the USPS delivery confirmation. On the 31st day you will own the unit and there is no return available, only warranty service thereafter.

Does the DPS3 have a Back Light control for extending the time for viewing the LCD?

YES. The new back light for the DPS3 has a default time of 10 seconds, but you can add or subtract time to this default. Using the Code 27 in programming followed by the time in seconds 0 up to 60. So, code 27 00 * equals back light OFF, 27 20 * is 20 seconds of back light time, etc.

Something is seizing the LINE (offhook) for a few seconds after hanging up; Does the DPS3 do this?

1) NO. You may be using a Panasonic cordless phone or other device that momentarily takes the LINE offhook after 15-30 seconds. The DPS3 does not return to the LINE like this for any reason. The other devices or phones just have a poor design that interrupts the LINE, possibly answering and terminating an incoming call from time to time. Suggestion: Remove that faulty equipment from the LINE.

2) You have a second or third device on the LINE; like an alarm modem, an older separate Caller ID box or Fax Switch device with offhook functions, cordless phones that can create offhook events by 'checking the LINE' or a satellite TV receiver (Set Top Box) connected to the LINE that is either capturing the call right after the first ring or causing an offhook event that is accepted as though the call was answered. Any of these offhook events stops the DPS3 from processing the call any further. Suggestion: Remove all devices from the LINE except the DPS3 and a connected phone to the TEL port. Now try calling into the LINE to see if it works properly. If this works, then add your other devices one-at-a-time to see which one is causing the offhook event, then remove it from the LINE.

Voicemail flashes a light on my phone indicating a message waiting; Does this work with the DPS3?

YES. Notifications of voicemail messages is presented to all phones downlinked either by extension or through the TEL port. When there are messages waiting, your phone will display a Message Waiting indicator and you should still receive a stutter tone (SDT) from your phone company when you pick up the phone to let you know you have messages.

Do I need to use a 1 before area codes when programming in blocked area codes and numbers?

Calls that start with a Country Code, like 1 (USA) means you must enter the entire string into a blocked number. Example: to block the entire 800 and 1-800 area codes, enter programming and enter: 40 800 *, then 40 1800 *. You will then see area codes 800 and 1800 in the Blocked Callers List. This is only necessary if you receive both inbound call types of 800 and 1 800. For individual numbers the same holds true that the 1 must be inserted if you receive the call that way, ex. 1 602 555 1212 instead of 602 555 1212.

Is there a way to clear numbers on the display without resetting the whole DPS3?

To clear the CID display of all current calls just use the Delete Entry button. Press and hold the Delete Entry button for 3 seconds and the Display with ask "Delete CID List?" Tap the Delete Entry button again to confirm. This will clear all the record numbers displayed.

If you just want to clear specific numbers, go to Call History and find the call record you want to clear, then Tap the Delete Entry button Once quickly for the displayed number you want to delete and the Display with ask "Confirm Delete?" Press the Delete Entry button again to confirm. Only the displayed number will be cleared.

Do I have to create an invited list of my callers?

No. By default ALL valid numbers from anywhere are invited and you don't have to invite them. Unless... you enable Global Blocked Method, Code 97 # * which then blocks everyone. This is when you would use Code 50 [ Number] * or Code 60 [Number] *. You can also still add specific callers to the Blocked List if needed.

If I block all calls starting with "3" then ## ### ####, can I invite a number within that blocked string?

NO. The 3 by itself is not an area code. When using a single digit before all other numbers, forces the program to block everything after that number. You will have to use full area codes in order to invite whole numbers within a blocked area code using code 52 to invite a number.

Can I allow calls from certain area codes to ring through and make all other calls ring silently to voicemail?

Yes. The DPS3 now has Select Mode that allows you to force all calls go to voicemail or an answer machine in parallel to the LINE that's ringing with the DPS3 connected. If your phones are connected to the TEL port then only the LINE will be ringing and not your phones. As the calls come in, you can select which ones you want to add to the Invited Caller Lists Code 50 and Code 60 (VIP) up to a total of 160 callers or area codes. Also, using Codes 50 or 60 in programming, you can pre-load those callers into the lists and enabled Code 33 to turn on Select Mode which can only be enabled in programming.

What is happening when there is no Dial Tone on my phone?

There are many reasons you can't get a dial tone on your phone, assuming you do have phone service:
1) If you just installed the DPS3 and your phone fails to produce the dial tone, it could be caused by simple connection mistakes, particularly if you have a busy work area with hard to reach wiring. You should first make sure you have the right working cables from each source ready before you start.
2) Hook up just the LINE cable first to the LINE port on the DPS3 and then your phone to the TEL port. Take the phone off the hook and see if you are connected to the dial tone. This is the first step in the right direction. Next, add the power to the DPS3 and check for dial tone again.
3) Assuming you have dial tone, try having someone call you or use your cell phone to call the DPS3 and check for proper operation of Caller ID, which is required for the DPS3 to work. If Caller ID comes in normally, the DPS3 will display on both the front LCD of the DPS3 and then on your phone.
4) Now, after a little time of no calls, you can't get the dial tone; Are your phones real old and they are cordless with internal batteries. Try using one of the handsets one-at-a-time to see if one of them works or replace.
5) Has there been a strong rain storm recently that damaged your house wiring or the whole neighborhood? How about mammal rascals that eat wiring in the attic? Or the house has bad wiring from just being neglected. Things to consider that are real. If you still live in an area that has copper twisted pair service, all of this possible.
6) Also, Is your telephone company using a modem or gateway to give you telephone service? You will notice so if they supplied you with one of these devices. Because the phone network in places has moved onto VoIP, these devices are suspect to working as advertised with bad connections, noise, no dial tone after sitting too long, calls dropping out, digital noises in the background. And... they just replaced the last black box they gave you. Well, get another one or get rid of that telephone service. The DPS3 is certified for FCC operation all over the USA, and that means other countries that use North American telephony standards. Short of directly damaging the DPS3, it can work after being hit by lightning and its power adapter.

Can I get my DPS3 repaired after a lightning strike?

Yes, all models are still repairable even if they are out of warranty. Your model can be repaired for just the cost of shipping & handling in most cases for as little as $5.00. Please contact us at 877-610-5693 for an RMA to return your unit for servicing.

How do I remove stored numbers from the Blocked Caller List?

On the ProSeries 3, there is new way to see your blocked Name or Number entries. Simply press and hold either the Red Name button or the Red Number button to enter into those lists. The Names you have stored will display. If there's no names, then it will display Name List Nil for no entries. Same for Numbers, if you press and hold the Red Number button, it will enter into the blocked numbers list. Once you see the list, you can remove any entry with the Delete Entry button.
Additionally, you can review what numbers are stored in each caller list by entering programming. Press and hold the Program Button for 3 seconds until you see Program Mode, then Pick Up Phone, when the prompt for Enter Code displays enter: 41 to view Blocked Caller list use the arrow buttons to view up or down and look for the number you want to remove.

To remove or unblock an entry in programming, press the Delete Entry button while the number you selected is displayed. "Confirm Delete?" will display and then press the Delete Entry button again to confirm. The number will then be removed from that list.

Where can I install the DPS3; with or without DSL or on a Cable, FIOS, ATA system?

The DPS3 can be installed at any phone LINE source, including regular wall plate jacks, cable modem phone port, or FIOS, U-verse gateway, Vonage adapter phone port. Then connect your phones to the DPS3 TEL port.

Some of these digital services have been connected to your phone wall plate and telephone service is now distributed throughout your home using the house wiring. You can connect the DPS3 to any of these wall plates.

DSL service can have a whole house DSL filter installed at the demarc where individual DSL filters to every phone is not needed.

Alternatively, you may have DSL filters for every phone or device in service on the LINE. In which case you just connect the DPS3 to the DSL filter then to the phone service.

Some DSL duplex filters have DSL Modem (ADSL) and Phone written on the filter jack, so you would connect the DPS3 to the Phone port of that jack. If the DSL filter is a single port, then connect the DPS3 to the DSL filter (shown above) where your phone was connected, then connect your phone to the TEL port of the DPS3.

Some DSL duplex filters have DSL Modem (ADSL) and Phone written on the filter jack, so you would connect the DPS3 to the Phone port of that jack. If the DSL filter is a single port, then connect the DPS3 to the DSL filter (shown above) where your phone was connected, then connect your phone to the TEL port of the DPS3.

If you have both DSL and cable systems, then the same is true for DSL above when you are using the PSTN LINE for voice communication (telephone service). A DSL filter would not be used on a cable modem if you get your telephone service there.

Note that parallel connections like in the above examples only provide 1st Ring Suppression to the phones connected to the DPS3 TEL. All other extension phones will ring once.

Demarc of a House In a series connection, 1st Ring Suppression protection is provided to the whole house when the DPS3 is either installed at the head end (demarc) of the house wiring before the phones or by connecting the DPS3 in parallel as above and turning off the other extension phone ringers. A cordless phone system with many cordless handsets would then provide silence on blocked calls when the DPS3 is connected this way.

NOTE THAT THE DEMARC AS SHOWN HAS VOLTAGES THAT ARE AT LEAST 48VDC AT IDLE AND CAN BE AS HIGH AS 100VAC WHEN RINGING ON THE COLORED TERMINALS RED, GREEN, BLACK OR YELLOW WHICH CAN SHOCK YOU OR WORSE WHEN HANDLED INCORRECTLY. SO UNLESS YOU ARE TRAINED IN ELECTRICAL WORK, DON'T ATTEMPT TO MODIFY THE OUTSIDE CABINET TERMINAL CONNECTIONS. THIS IS A JOB FOR TRAINED TELECOM PERSONNEL AND SHOULD BE TRUSTED TO THEIR CAPABLE SKILLS.

The red LED light flashes continuously, can I turn this off?

The LED blinks mostly because there are new calls as indicated in the upper left hand corner of the DPS3 screen. If there is an "N" displayed in the upper left of the display then there is at least one call that is new. You have to clear this by reviewing the newest calls near the End of List. The clearing of the display of all calls is the fastest way to eliminate the flashing. Otherwise, you have to review each call that is New indicated in the upper left corner of the display using the left Call History button until there is zero calls there. Alternatively, you can turn the LED off completely with Code 29 .

Can the DPS3 be wall mounted or stand up vertically?

The DPS3 comes will a wall mount hanger and has two slots on the back for attachment. If you don't want to mount the DPS3 to a wall with screws, then use 2-sided Velcro strips for easy removal. Due to the tilted viewing angle of the DPS3 for the preferred table top use, when mounting the unit vertically, the viewing angle is increased to a point where it is not easily read unless it is mounted above normal viewing height.

What does the blocked caller hear when they are blocked?

The blocked caller only hears one ring tone in their phone handset and then silence. After about 10 seconds, they will get a dial tone or busy signal depending on the service. The DPS3 has no means to produce sounds or recordings, so it itself is silent.

Can I block a call from the DPS3 front panel keypad while the call is ringing in?

YES. While the DPS3 is actively receiving CID data during an inbound call, wait for the DPS3 to display the call to your phone, then Tap either the Red Name or Red Number Button ONCE and the DPS3 will stop the call and add the call to a Blocked Callers list.

How do I review call list entries for Blocked Names or Numbers?

On the ProSeries 3, there is new way to see your blocked Name or Number entries. Simply press and hold either the Red Name button or the Red Number button to enter into those lists. The Names you have stored will display. If there's no names, then it will display Name List Nil for no entries. Same for Numbers, if you press and hold the Red Number button, it will enter into the blocked numbers list. Once you see the list, you can remove any entry with the Delete Entry button.

Alternate Method: Viewing Caller Lists and Stored Number Removal in Programming
You can review what numbers are stored in each caller list by entering programming:
1) (Preferred) Take the Phone in the TEL port offhook and dial ## or *** to go directly into programming or, 2) press and hold the Program Button for 3 seconds until you see Program Mode, then Pick Up Phone, when the prompt for Enter Code displays enter:

Code 21 to view Spoofed Exchange Call list use arrow buttons to view up or down. To remove or unblock an entry press the Delete Entry button the Display will ask "Confirm Delete?" Press the Delete Entry button again to confirm. The number will then be removed from that list.

Code 41 to view Blocked Caller list use arrow buttons to view up or down. To remove or unblock an entry press the Delete Entry button the Display will ask "Confirm Delete?" Press the Delete Entry button again to confirm. The number will then be removed from that list.

Code 43 to view Blocked Outgoing Dialed Numbers list use arrow buttons to view up or down. To remove or unblock an entry press the Delete Entry button the Display will ask "Confirm Delete?" Press the Delete Entry button again to confirm. The number will then be removed from that list.

Code 44 to view Blocked Names list Names can only be removed with this function in programming. Use arrow buttons to view up or down. To remove or unblock an entry press the Delete Entry button the Display will ask "Confirm Delete?" Press the Delete Entry button again to confirm. The number will then be removed from that list.

Code 51 to view Invited Caller list use arrow buttons to view up or down. To remove a stored invited entry press the Delete Entry button the Display will ask "Confirm Delete?" Press the Delete Entry button again to confirm. The number will then be removed from that list.

Code 53 to view Invited Caller in a Blocked Area Code list use arrow buttons to view up or down. To remove a stored invited entry press the Delete Entry button the Display will ask "Confirm Delete?" Press the Delete Entry button again to confirm. The number will then be removed from that list.

Code 61 to view VIP Caller list use arrow buttons to view up or down. To remove a stored VIP entry press the Delete Entry button the Display will ask "Confirm Delete?" Press the Delete Entry button again to confirm. The number will then be removed from that list.

How do I setup voicemail service to work with my answer machine and DPS3?

When you have voice mail service and you connect the DPS3 to your home phone system, you may notice that your local answer machine cannot take calls like before and your callers cannot leave a message on your answer machine. That is because the DPS3 has First Ring Suppression that blocks the first ring.

Voice mail from your phone company is set to answer the call after 5 rings and simultaneously your answer machine is set to answer after 4 rings. Because they are both trying to take the call, only the voice mail will be able to, as it takes the call completely off the LINE away from your house to free up the LINE for another call. Simply set Voice Mail Ring Count to 6 or 7 rings to prevent this from happening.

How can I get OPX calls answered by an answer machine and have preferred calls also answered?

By using Code 72 in programming that allows these types of calls to ring the LINE but not your phone.
Connect an answer machine to any phone wall plate and set the answer delay to 4-6 rings, or 1-2 rings greater than the answering device in the TEL phone port. This separate answer machine will capture any uninvited calls not answered by the Combo Phone/Answering device in the TEL phone port.

You will need a second answering system to take the OPX - Out of Area, Private and Unknown calls connected in parallel to the DPS3 using a duplex jack shown here set with 1-2 rings greater than the answering device in the TEL phone port.

How do I prevent the first ring on blocked calls?

The DPS3 prevents the first ring by default. However, all of your extensions phones not connected to the TEL port of the DPS3 will ring once because they are still connected directly to the phone company. Digitone recommends that you use a cordless phone system connected to the TEL port to do the distribution of the ringing and then turn off the extension phone ringers, or obtain a Pigtail 2-LINE Splitter shown here and connect your cordless phone bases into it and then to the TEL port of the DPS3.

How do I Unblock a number of someone I blocked?

To unblock a number, simply find that number still in Call History and Press and Hold the green Invite Button, then "Number Invite Saved" will display to let you know it is not blocked anymore.

However, if the number is now cleared and the caller is still blocked, it is possible you have blocked their Name or their entire area code. Try this first: Simply press and hold the Red Name button to enter into the Names List. Take a look at the displayed list to see if that caller's name is there. Simply delete that entry with the Blue Delete Entry Button.

Alternatively, go into Programming and look at Code 44 for their Name or Code 41 for their area code you may have blocked and delete that entry using the Delete Entry Button.

Does the DPS3 work with NEC, Avaya, Northern Telcom, Panasonic and other brands of PBX?

The DPS3 can work with these PBX systems if they have analog CO trunk inputs or through a PBX configured analog phone port. The DPS3 will not work on digital Key Sets from the PBX or with DHCP (Cisco) desk sets.

The DPS3 is fully analog and works directly with analog trunk circuits to and from a PBX with analog CO inputs and PBX configured analog phone ports. The DPS3 would simply be installed at the phone closet where the PBX is located and the LINE service would be fed into the DPS3 first, then connected to the CO input of the PBX using the LINE cord supplied with the DPS3. Alternatively, the DPS3 can be connected to any downlinked PBX configured analog phone port.

Where can I find the ProSeries 3 Call Blocker DPS3 for purchase?

The DPS3 can be purchased at Digitone.com, Walmart.com or Amazon.com. See our order page to help with your purchase. Order Page

I recently changed my phone service and none of my Blocked calls are being stopped?

If you recently changed your phone service from a 10 digit service (POTS or regular landLINE) to an 11 digit service (like Vonage, ATT Uverse, VoIP) you may have noticed that the DPS3 now doesn't work like it used to. This is because the numbers you stored all have just a 10 digit format but all your new calls now have 11 digits and they don't match. You will have to take inventory of the numbers you have stored in the Blocked, Invited, and VIP lists and then deleted them all. After that, you re-enter all those numbers with a 1 in front of each number, EX. 10 digit format 602 555 1212 now becomes 1 602 555 1212 (11 digits).

My phone company says I have digital phone service;
Does the DPS3 work with this service?

YES. The phone companies have been busy changing out their older analog central office switches into modern digital types that include the newer transmission method of VoIP using routers. However, the wires to your house have remained the same in most areas and all of your phone equipment is still telephonically analog, not digital. Your cordless phones use the DECT digital method of transceiving, but your voice and other sounds are still analog before being converted to digital.

Will the new STIR/SHAKEN framework authentication TRACED ACT enacted into law be effective at stopping robocalls?

YES and NO
YES: Enacted by Congress in 2019, The TRACED ACT for FCC enforcement and implementation are meaningful Only for VoIP originated calls where VoIP technologies are used. Spoofed calls primarily originate from VoIP services, and because STIR/SHAKEN is an IP-based standard, STIR/SHAKEN framework authentication cannot be deployed on Legacy Circuit-Switched networks (regular analog telephone LINEs). Then the VoIP "types" of calls are bracketed into A (known), B or C (for unknown origin). This is when you get the SPAM alert and the call still rings through. However, today the phones companies are using the [V] Symbol to try and satisfy this requirement of authenticating the call. The ProSeries 3 recognizes this symbol and allows these calls through, that is, until you block them.
NO: Scammers can just bypass STIR/SHAKEN's technology by originating calls on a Legacy phone network. Once the call is originated, by law the telephone companies must complete the call. A call originator with an authenticated (subscriber's registered) number could claim to be an IRS representative when in fact it is a scammer attempting to steal the call recipient’s personal data. While the call originator isn’t spoofing the number, they can still be effective by changing tactics by registering blocks of numbers, make fraudulent calls, drop them, then get a new set of numbers to start the process over again.
YES: Phone companies may deploy an Alert service with the call using "SPAM" or "SCAM LIKELY" in the Name parameter, but too often the call is still answered without the called party's knowledge of the caller's ID prior to answering the call.
NO: The alerts won't be 100% and some callers (your neighbor) may actually be compromised by a scammer using their number to place fraudulent calls. The VoIP database will then be a Work in Progress, forever. It is highly likely that the STIR/SHAKEN authentication will not prove to be an effective tool against the scammers, so long as phone companies continue to pass the calls to your home/office, due to infrastructure costs, bad databases, scammers using Legacy systems to infiltrate the PSTN telephony network, and subscribers who just don't want to participate in trying to figure out whooooz calling?
Your only 100% protection will still be with Digitone's Patented ProSeries 3 Call Management Technologies!

How can I block calls where Names display the same as the Number?

The DPS3 can be programmed to Block ALL Names that match the displayed Number using these instructions.
Once you set up the ProSeries 3 Blocker, you will just pick up the phone connected to the TEL port of the DPS3 and dial these sequences using that phone:

1) get the dial tone

2) dial # # (or * * * if your phone company doesn't like # #). If you need to reset the dialing, get the dial tone, then press 0, hangup. Now, get the dial tone again, dial # # or * * * to enter programming.
Worse case: Press and Hold the Program Button on the front panel to enter into programming, then pick up the phone. If using a cordless phone, be sure to press the Talk button, you will then hear silence.

3) wait for the beep up to 3 seconds

4) you will then see Enter Code on the ProSeries 3 Blocker LCD screen

5) dial this series of numbers without hanging up for each code.

LCD Prompt shows ENTER CODE:

Dial 02048*, wait for beeps and Enter Code prompt

Dial 02049*, wait for beeps and Enter Code prompt

Dial 02050*, wait for beeps and Enter Code prompt

Dial 02051*, wait for beeps and Enter Code prompt

Dial 02052*, wait for beeps and Enter Code prompt

Dial 02053*, wait for beeps and Enter Code prompt

Dial 02054*, wait for beeps and Enter Code prompt

Dial 02055*, wait for beeps and Enter Code prompt

Dial 02056*, wait for beeps and Enter Code prompt

Dial 02057*, wait for beeps and Hangup phone. That's it!

Additionally: For ALL calls that the NAME begins with the + sign, like +16025551212
you can block these call types as well with the following while still in programming:
Dial 02043*, wait for beeps and Hangup phone.

For ANY CALL that you DO WANT to ring through, just use the INVITE button on that Call's Number to allow them through.

NOTE: For ANY of the above dial strings that you entered, but now WANT to Delete, just enter them again. The entries are Toggles which work like a switch, enter again, is Off, etc .

The DPS3 is not showing Caller ID and no calls are coming through; How can this be fixed?

The DPS3 defaults into FSK Caller ID for North American and European telephony. So, if you are not getting calls, try unpowering the DPS3, while leaving the LINE cords still connected and let a call come through. You should see Caller ID on the phone. If not, then your phone company is not sending Caller ID information.

Do I need to purchase a second DPS3 if I have a 2-LINE phone?

Depends on if you just want to protect the first LINE only. The DPS3 is a single LINE operation. If you need to cover a second LINE you should purchase a second unit.
If you have a 2-LINE phone and only want to block the first LINE then you only need:
one DPS3 using a RJ-14 Four CONDUCTOR phone cable shown here with black, red, green, yellow conductors inside the clear connector, for both the LINE into the DPS3 and out from the TEL port to your 2-LINE telephone: The second LINE composed of yellow and black conductors, will bypass the DPS3 system.
Note that the Call Blocker is a single LINE operation and the 2 conductor LINE cord supplied with it only carries a single LINE.

OTHERWISE: If you want to process both LINEs on your 2-LINE phone, then you will need: Two Call Blockers with their supplied single LINE cords, Two 2-LINE Splitters with two single LINE cords. You will use one splitter at the phone wall plate and connect the two supplied single LINE cords from each Call Blocker to that splitter; L1 to Call Blocker 1 and L2 to Call Blocker 2 then connect the two single LINE cords from each Call Blocker's TEL phone port to the second LINE splitter L1 and L2. Connect this splitter to the 2-LINE phone port L1/L2.

How do I disable the Symbol Block function that blocks certain calls?

The DPS3 was designed to block V+ type calls that known Scammers are using to violate home and company phone LINEs. Examples are: V245398745, V345890093. Illegal Symbols include all non letters and numbers not allowed by the FCC for Caller ID in their respective fields.
You can disable Symbol Blocking with Code 03#* in programming, but this will also Allow All Known Scamming of Illegal Symbols in the NAME field to ring through, like /,?, 800 Service, $%#@*, etc. You will have to resort to Number Blocking thereafter, one at a time. Out of Area, Private, and Anonymous will continue to be blocked automatically.
The alternative is to keep Symbol Blocking active, and instead Invite those callers, who have displayed as one of those certain Symbols using the Green Invite/VIP Button to let them ring through.
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What are the Reasons for Caller ID information showing Unknown, Out of Area or Private?

On-screen message Reason for:
PRIVATE NUMBER - The caller prefers not to show the phone number.
PRIVATE NAME - The caller prefers not to show the name.
PRIVATE CALLER - The caller prefers not to show the phone number and name.
UNKNOWN NUMBER - Your telephone service provider cannot determine the caller’s number.
UNKNOWN NAME - Your telephone service provider cannot determine the caller’s name.
OUT OF AREA - Your telephone service provider cannot determine the caller’s name and/or telephone number. Calls from other countries may also generate this message.
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What is the new Process Level Checking on the ProSeries 3?

New for the ProSeries Call Blocker is three Sort Levels of processing to defeat targeted attacks from scammers.
1) L1- Sort Level One (default) is the Standard Level that processes the Invited/VIP Numbers first and then the Blocked Names, then the Spoofed Exchanges. This allows the user to specify Numbers that are Invited/VIP to ring through while blocking known scammer Names like SCAM, INVALID CID, V1234567, etc. then blocking known fake Exchanges. The default call filters do most of the work for the user.
2) L2- Sort Level Two processes the Blocked Names List first, then the Invited/VIP Numbers, then the Blocked Numbers, then the Spoofed Exchanges. This allows the user to target all stored NAMES: like DENVER, CO, ABC COMPANY, etc. to be blocked, yet allow stored Invited/VIP Numbers to ring through while blocking all other Area Codes or Numbers including Exchanges.
3) L3- Sort Level Three processes specific Spoofed Exchanges first, then the Blocked Numbers, then the Blocked Names. This allows the user to target specific Exchanges like 555 in the whole number 602 555 1234 while allowing Invited/VIP calls within the 602 area code to ring through. All blocked Names are also processed like normal.

CHANGING the SORT PROCESSING LEVEL
To change the Processing Level from default Level 1, press and hold the Program Button for 3 seconds until you see “Program Mode”, then “Pick Up Phone”, when the prompt for “Enter Code” displays, enter 04#* .
This is a toggle so each time the user enters 04#*, the toggle switches to the next Level. Level 1 will switch to Level 2 which will switch to Level 3 on each toggle entered. Then return to Level 1 on the next toggle, etc. The Level readout will display in Code 92 as either L1, L2 or L3.