Support Email Policy: Digitone
to stay on
topic, avoid profanity, offensive statements and keep in mind that we reserve the right to: (but are not obligated
to and not limited to) edit or delete your comments and may not respond at
all, depending on the request.
Please avoid posting private or confidential information. We receive
many detailed email requests daily and some require more time to answer.
However, our Frequently
Asked Questions page has most if not all the answers to all related
product and company questions. This is where you should start.
Otherwise, allow up to 48 hours for us to respond to requests submitted.
If your question is answered by the FAQs page then it will be referenced
offer email support as a courtesy to our customers who need help with their
Digitone product or additional information not already covered by Digitone's
web sites or manuals. We
will not respond to emails that contain problematic situations or show adverse
attitudes or response entitlement.
Please conduct yourself professionally
when making requests to our support department. We understand that
unwanted phone calls into your home or office on a daily basis violating your privacy can be enough to drive you to be very upset, but it's better
for us both when you can email your request in a courteous manner. Our normal
email support operating hours are M-F 8:00 AM to 5:00 PM, Pacific Time. Thank you.