Technical Support

          Got Questions? We've got answers!        
FAQ's  Frequently Asked Questions
Review a list of questions often requested for answers
Select Your Model Below to read the Operating Manual

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   Digitone Call Blocker Plus!    Digitone Call Blocker 10    PrivacyCall  Blocker      
Current Model (2010-2013 Models) (1996-2009 Models)
FAQs FAQs
Mail Order & Warranty Repair Service

Warranty Repair

All models are still repairable even if they are out of warranty.  Your model can be repaired for just the cost of shipping & handling in most cases for as little as $9.00. We will make change for any cash submitted over this amount up to $11.00.  PrivacyCall or Globalinx model repairs are $20.00.  Please contact us at for an RMA to return your unit for servicing.

    

Mail Order

If you're interested in ordering via mail instead of the e-com site, please use the address below to place your order.  Send a US Postal Money Order for the amount calculated in the order page with your return address. Please enclose the Order Page, if you can print it out.  Thank you.

 

Service Center

Digitone Communications

10580 N. McCarran Blvd.

Suite 115-543

Reno, NV  89503


Email Policy: Digitone encourages you to stay on topic, avoid profanity, offensive statements and keep in mind that we reserve the right to: (but are not obligated to and not limited to) edit or delete your comments and may not respond at all, depending on the request. Please avoid posting private or confidential information.  We receive many detailed email requests daily and some require more time to answer.  You will have a better opportunity to get your questions answered by calling during our normal operating hours which are M-F 8:00 AM to 5:00 PM, Pacific Time, except national holidays.

However, our Frequently Asked Questions page has most if not all the answers to all related product and company questions.  This is where you should start.  Otherwise, allow up to 48 hours and National Holidays for us to respond to requests submitted.  If your question is answered by the FAQs page then it will be referenced directly.   We offer email support as a courtesy to our customers who need help with their Digitone product or additional information not already covered by Digitone's web sites or manuals.  We will not respond to emails that contain problematic situations or show adverse attitudes or response entitlement.  Please conduct yourself professionally when making requests to our email support department.  We understand that unwanted phone calls into your home or office on a daily basis violating your privacy can be enough to drive you to be very upset, but it's better for us both when you can email your request in a courteous manner.  Thank you.


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